Terms of Service
Last updated: July 30, 2026
FieldSite Systems is a brand operated by Automation AI Service LLC. These Terms govern your access to and use of the website, systems, services, demos, forms, and communications provided by FieldSite Systems.
By submitting a form, booking a call, using a demo, requesting services, or working with us, you agree to these Terms. If you do not agree, do not use our website or services.
SMS & Messaging Compliance
This document includes our SMS and text messaging terms. See the SMS Messaging Terms and Client Messaging Responsibilities sections below. Our privacy practices for mobile numbers and SMS consent are described in the Privacy Policy.
Acceptance of Terms
By using our website or services, you agree to be bound by these Terms and our Privacy Policy.
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after changes are posted means you accept the updated Terms.
Services
FieldSite Systems provides lead capture, booking, communication, website, and growth systems for home service businesses.
Our services may include:
- Missed Call Recovery
- Guided Booking
- Google Growth
- Voice Receptionist
- Lead Follow-Up
- Quote Generator
- Google Ads setup and support
- Website improvements or redesign
- Calendar and booking integrations
- SMS, email, phone, and lead capture workflows
- Done-for-you setup, support, and system management
The specific scope of work, deliverables, pricing, and timelines for any paid engagement will be outlined in a separate proposal, invoice, order form, statement of work, or service agreement.
Use of Website and Demos
Our website may include demos, forms, phone numbers, booking flows, quote request flows, or other interactive features.
You agree to use our website and demos only for lawful purposes. You may not misuse our forms, submit false information, attempt to interfere with the website, or use our systems for spam, fraud, harassment, or unlawful activity.
SMS Messaging Terms
Program Name: FieldSite Systems Customer Care and Service Notifications
By separately and affirmatively selecting the SMS consent checkbox in the FieldSite Booking Assistant, you agree that FieldSite Systems may send recurring customer-care and service-related text messages to the mobile number you provide.
Messages may include:
- Responses to inquiries
- Requested-demonstration follow-up
- Appointment confirmations
- Appointment reminders
- Scheduling changes
- Service updates
Message frequency varies depending on your inquiry, requested demonstration, appointment activity, and service interaction.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance or contact support@fieldsite.ai.
Consent to receive SMS messages is not a condition of purchasing goods or services.
You may submit an inquiry or booking request without providing a phone number and without agreeing to receive text messages.
Mobile carriers are not responsible for delayed or undelivered messages.
Participation in the SMS program is also governed by the Privacy Policy, including FieldSite Systems’ commitment not to sell or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
Client Messaging Responsibilities
If we provide systems that send text messages, calls, emails, or other communications on behalf of your business, you are responsible for ensuring that your business has proper consent from your customers and leads before contacting them.
You agree that you will not use FieldSite systems to send messages to people who have not opted in, who have opted out, or who should not be contacted under applicable law.
You are responsible for:
- Obtaining proper consent from your customers
- Honoring opt-out requests
- Avoiding purchased, scraped, or unauthorized lists
- Using compliant language
- Following applicable laws, carrier rules, and platform rules
- Providing accurate business information
- Making sure your team uses the systems lawfully
- Not using our services for spam, fraud, harassment, or unlawful messaging
FieldSite may suspend or refuse service if we believe a system is being used in a way that violates law, carrier rules, platform rules, or these Terms.
Third-Party Platforms
Our services may connect with third-party platforms, tools, or providers for messaging, phone calls, email, scheduling, forms, hosting, payments, analytics, automation, or advertising.
These third-party platforms may have their own terms, policies, limitations, outages, fees, or compliance requirements.
We are not responsible for third-party platform outages, policy changes, delivery failures, account suspensions, rejected registrations, carrier filtering, advertising platform decisions, or other issues outside our direct control.
No Guarantee of Results
FieldSite builds systems designed to help home service businesses catch more leads, respond faster, guide visitors, follow up, and improve local visibility. However, we do not guarantee specific business results.
We do not guarantee:
- A specific number of leads
- A specific number of booked jobs
- A specific close rate
- A specific return on investment
- Google rankings
- Ad performance
- Message delivery in every case
- Approval by messaging carriers or third-party platforms
Your results may depend on many factors, including your market, pricing, response times, sales process, reputation, website traffic, ad budget, customer demand, and third-party platform behavior.
Your Responsibilities
When working with us, you agree to:
- Provide accurate business information
- Cooperate in good faith during setup and support
- Use our services only for lawful purposes
- Maintain any login credentials provided for your systems
- Review system copy, workflows, pricing rules, and customer-facing messages
- Tell us promptly if something needs to be corrected
- Ensure your team uses the systems properly
- Comply with applicable laws, industry rules, and platform requirements
You are responsible for ensuring your business, team, and customer communications comply with these Terms.
Payment Terms
Pricing for our services is variable and will be specified in your individual proposal, invoice, order form, or service agreement. Unless otherwise stated in writing:
- All fees are in U.S. dollars
- Payments are due as outlined in your specific agreement
- We may pause services for overdue accounts
- For recurring services, you authorize ongoing billing until you cancel in writing
- Setup fees, monthly retainers, ad budgets, third-party tool costs, phone numbers, messaging fees, and platform fees may be separate unless stated otherwise
Cancellation and Termination
You may terminate your engagement according to the cancellation terms in your specific service agreement.
We may suspend or terminate services if:
- Payments are not made as agreed
- These Terms are violated
- Required third-party accounts are unavailable or suspended
- We believe the services are being used unlawfully or abusively
- Continued service would create legal, compliance, carrier, platform, or reputational risk
Intellectual Property
Upon full payment, you own the custom deliverables created specifically for your business, unless otherwise stated in a separate agreement.
We retain ownership of our pre-existing tools, templates, frameworks, workflows, methods, processes, documentation, know-how, and general industry knowledge.
We also retain all rights to our company name, branding, trademarks, website, and internal systems.
You may not copy, resell, distribute, reverse engineer, or reuse our systems, templates, workflows, or materials outside the scope of your agreement without written permission.
Customer Data
When we work with your business, we may process customer data on your behalf, such as call records, lead information, quote requests, booking details, messages, or customer contact information.
We process this information only to provide the services you hire us to perform.
Your use of customer data must comply with all applicable laws, privacy rules, consent requirements, and customer communication rules.
For more information about how we collect, use, and protect information, please review our Privacy Policy.
Service Changes and Availability
We may update, improve, modify, pause, or discontinue parts of our website or services from time to time.
Some services depend on third-party tools, carrier networks, advertising platforms, hosting providers, or APIs. We do not guarantee that all services will be uninterrupted, error-free, or available at all times.
Limitation of Liability
To the maximum extent permitted by law, FieldSite Systems, a brand operated by Automation AI Service LLC, shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, lost leads, lost customers, business interruption, or reputational harm.
Our total liability for any claim shall not exceed the amount you paid us in the twelve months before the claim arose.
Indemnification
You agree to indemnify and hold harmless FieldSite Systems, a brand operated by Automation AI Service LLC, from claims, damages, liabilities, costs, and expenses arising from your misuse of our services, violation of these Terms, violation of law, customer communications, advertising claims, uploaded contact lists, or failure to obtain proper consent.
Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.
Any disputes will be resolved through binding arbitration in Arizona under the rules of the American Arbitration Association, unless otherwise required by applicable law.
Contact Us
If you have questions about these Terms, contact us at:
FieldSite Systems
A brand operated by Automation AI Service LLC
Email: support@fieldsite.ai