Terms of Service

By using our website or services, you agree to be bound by these Terms and our Privacy Policy.

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

FieldSite Systems provides lead capture, booking, communication, website, and growth systems for home service businesses.

Our services may include:

• Missed Call Recovery
• Guided Booking
• Google Growth
• Voice Receptionist
• Lead Follow-Up
• Quote Generator
• Google Ads setup and support
• Website improvements or redesign
• Calendar and booking integrations
• SMS, email, phone, and lead capture workflows
• Done-for-you setup, support, and system management

The specific scope of work, deliverables, pricing, and timelines for any paid engagement will be outlined in a separate proposal, invoice, order form, statement of work, or service agreement.

Our website may include demos, forms, phone numbers, booking flows, quote request flows, or other interactive features.

You agree to use our website and demos only for lawful purposes. You may not misuse our forms, submit false information, attempt to interfere with the website, or use our systems for spam, fraud, harassment, or unlawful activity.

Our services may connect with third-party platforms, tools, or providers for messaging, phone calls, email, scheduling, forms, hosting, payments, analytics, automation, or advertising.

These third-party platforms may have their own terms, policies, limitations, outages, fees, or compliance requirements.

We are not responsible for third-party platform outages, policy changes, delivery failures, account suspensions, rejected registrations, carrier filtering, advertising platform decisions, or other issues outside our direct control.

FieldSite builds systems designed to help home service businesses catch more leads, respond faster, guide visitors, follow up, and improve local visibility. However, we do not guarantee specific business results.

We do not guarantee:

• A specific number of leads
• A specific number of booked jobs
• A specific close rate
• A specific return on investment
• Google rankings
• Ad performance
• Message delivery in every case
• Approval by messaging carriers or third-party platforms

Your results may depend on many factors, including your market, pricing, response times, sales process, reputation, website traffic, ad budget, customer demand, and third-party platform behavior.

When working with us, you agree to:

• Provide accurate business information
• Cooperate in good faith during setup and support
• Use our services only for lawful purposes
• Maintain any login credentials provided for your systems
• Review system copy, workflows, pricing rules, and customer-facing messages
• Tell us promptly if something needs to be corrected
• Ensure your team uses the systems properly
• Comply with applicable laws, industry rules, and platform requirements

You are responsible for ensuring your business, team, and customer communications comply with these Terms.

Pricing for our services is variable and will be specified in your individual proposal, invoice, order form, or service agreement. Unless otherwise stated in writing:

• All fees are in U.S. dollars
• Payments are due as outlined in your specific agreement
• We may pause services for overdue accounts
• For recurring services, you authorize ongoing billing until you cancel in writing
• Setup fees, monthly retainers, ad budgets, third-party tool costs, phone numbers, messaging fees, and platform fees may be separate unless stated otherwise

You may terminate your engagement according to the cancellation terms in your specific service agreement.

We may suspend or terminate services if:

• Payments are not made as agreed
• These Terms are violated
• Required third-party accounts are unavailable or suspended
• We believe the services are being used unlawfully or abusively
• Continued service would create legal, compliance, carrier, platform, or reputational risk

Upon full payment, you own the custom deliverables created specifically for your business, unless otherwise stated in a separate agreement.

We retain ownership of our pre-existing tools, templates, frameworks, workflows, methods, processes, documentation, know-how, and general industry knowledge.

We also retain all rights to our company name, branding, trademarks, website, and internal systems.

You may not copy, resell, distribute, reverse engineer, or reuse our systems, templates, workflows, or materials outside the scope of your agreement without written permission.

When we work with your business, we may process customer data on your behalf, such as call records, lead information, quote requests, booking details, messages, or customer contact information.

We process this information only to provide the services you hire us to perform.

Your use of customer data must comply with all applicable laws, privacy rules, consent requirements, and customer communication rules.

For more information about how we collect, use, and protect information, please review our Privacy Policy.

We may update, improve, modify, pause, or discontinue parts of our website or services from time to time.

Some services depend on third-party tools, carrier networks, advertising platforms, hosting providers, or APIs. We do not guarantee that all services will be uninterrupted, error-free, or available at all times.

To the maximum extent permitted by law, Automation AI Service LLC, doing business as FieldSite Systems, shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, lost leads, lost customers, business interruption, or reputational harm.

Our total liability for any claim shall not exceed the amount you paid us in the twelve months before the claim arose.

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.

Any disputes will be resolved through binding arbitration in Arizona under the rules of the American Arbitration Association, unless otherwise required by applicable law.

If you have questions about these Terms, contact us at:

Email: support@fieldsite.ai

Automation AI Service LLC, doing business as FieldSite Systems